Voice Mail - A general term for messages recorded digitally by telephone by one person for communication with another person.
	Automated Attendant - A voice processing function that automatically answers incoming calls and directs the callers to the appropriate extensions without a human operator’s assistance.
	Audiotext - A menu tree for information distribution and collection. A caller makes a menu selection after listening to a variety of choices.
	Fax Detect, Routing and Notification - Unified Messaging automatically detects a fax tone when it answers a call, transfers the call to the fax machine and notifies the receptionist that a fax is being received.

Connecting to existing telephone systems, Unified Messaging is used throughout the world in virtually every type of business, both large and small. Automotive dealers, universities, financial institutions, real estate agencies and software manufacturers are just a few of the organizations that use voice mail and automated attendant to improve the quality of messaging and increase productivity. Retailers, banks, airlines, radio and television stations, and other companies use Unified Messaging’s audiotext feature to provide timely information, even after hours. Service organizations such as libraries, hospitals and government agencies use audiotext as a tool to help them fulfill their public responsibilities while reducing costs.

The Unified Messaging system offers many features, including answering calls on the first ring and transferring them immediately, playing a personal message when the subscriber is not available, taking messages in the caller’s own voice, and notifying the subscriber when new messages have been received. In addition, Unified Messaging provides group messaging, day and time stamping of all messages, message archiving, message redirection, user-changeable voice prompts, call screening, caller interviewing, message editing, complete port independence, volume control and more.

With Unified Messaging, individual users have a choice of three user interfaces: one visual and two audio. In the office, Unified Messaging users with the TeLANophy feature package can access all their telephone and fax messages on screen through their networked PC using a graphical user interface (GUI). Unified Messaging also has two audio interfaces for subscribers accessing messages via telephones: it’s unique 1 for Yes, 2 for No interface and menu options. Using the 1 for Yes, 2 for No options, users control all functions by responding to simple yes-or-no questions. Subscribers who prefer to press specific keys to access certain features can use the menu options. With the TeLANophy feature package and the copyrighted 1 for Yes, 2 for No interface, it provides several choices for individual subscribers in one system that no other voice processing company can offer.

Although the technology behind the Unified Messaging system is extremely sophisticated, users find it intuitively easy to use. Even first-time users listen to messages, leave messages, redirect messages and perform all functions easily. Experienced users find they can access even the most advanced features quickly and efficiently.

Unified Messaging is currently available in 4 to 60 port configurations with up to 585 hours of storage. Because the system comes in a variety of port and storage sizes, Unified Messaging can be tailored to fit the varying needs of individual businesses. As a company’s needs grow, it’s easy to add optional feature packages, additional ports and more storage capacity. In addition, Executone is committed to continually improving its systems to offer its customers the latest advances in computer and voice processing technology. By specifically designing its systems to be expandable, Unified Messaging can easily incorporate new features, additional ports, more storage capacity and larger, faster platforms.

Unified Messaging offers add-on feature packages, as well as option packages that help ensure peak performance. The feature packages available for Unified Messaging include TeLANophy and Active Fax. Peak performance option packages include Tape Backup, E-Mail Integration and ActiveNet networking.